XKey Premium - FAQ

Download the software from this link. Once XKey.exe is downloaded, double-click to start the installation.

After installation, restart PowerPoint. You should see a new XKey ribbon. For detailed instructions on how to use XKey, please check here.

If you encounter an error, please check the following: Ensure you have a stable internet connection. Check if any security software or firewall is blocking the installation. Make sure your operating system is supported (e.g., Windows 10 or later). If the issue persists, please contact our support team.

Some security software may block the installation of XKey. In this case, add XKey to the exception list in your security settings.

If the ribbon doesn’t appear even after restarting PowerPoint, try the following: Check that you’re using the latest version of PowerPoint. Restart your operating system and try again. If the issue still isn’t resolved, contact our support team.

Yes, XKey offers a 30-day free trial (Trial License) with full access to all features.

Your license is linked to your account. When you sign in, your license information is automatically synced.

If you're installing XKey on a new computer, first sign out of the old one. After reinstalling on the new device, sign back in using the account you purchased the license with.

We accept credit card payments, among others. Please check the purchase page for more details.

Yes, a receipt will be automatically issued after your purchase. Go to Account → Open Portal to access your invoice history and download receipts.

To cancel your subscription, go to Account → Open Portal and select 'Cancel Plan'.

We’re sorry, but we don’t offer refunds. You can cancel your subscription anytime through the account page.

Yes, we offer multiple licenses for businesses. For volume licenses or custom solutions, please contact us via the inquiry form.

XKey licenses are tied to your account. Currently, only one device can be used at a time per account. If you want to switch devices, sign out from the current one and sign in on the new device. We are planning to release XKey Pro soon, which will allow multiple devices per account.

Most features work offline, but some require an internet connection. Installation requires internet access.

Yes, XKey supports working with multiple presentations simultaneously.

XKey is currently available in English and Japanese.

To uninstall XKey, go to Control Panel → Add or Remove Programs, find XKey, and click Uninstall.

If you're having trouble, try the following: 1. Restart PowerPoint. 2. Restart your computer. 3. If the problem persists, please contact support.

If the app crashes, first ensure that you’re using the latest version. If the problem continues, please contact support and include the error log.

Password reset links are sent to your registered email address. For security reasons, the link is only valid for a short time and must be opened in the same browser where you initiated the reset request. Please ensure the following: You are using the same browser and device to access the reset link. Your browser has cookies enabled for our website. You are not using a different browser profile or incognito/private mode. Contact support.

XKey requires the following to run: OS: Windows 10 or later Memory: 4GB or more PowerPoint version: Office 365, 2019, or 2016

Currently, XKey only works with the Windows version of PowerPoint.

You can contact support through the inquiry form, available 24/7. We usually reply within one business day.

XKey regularly receives updates with new features and bug fixes. You will be notified within the app and via email.

If you’d like to suggest a feature, please reach out to us via the inquiry form with the details.