A: Download the software from this link. Once xkey.zip is downloaded, unzip the file and double-click setup.exe to start the installation.
A: After installation, restart PowerPoint. You should see a new XKey ribbon. For detailed instructions on how to use XKey, please check here.
A:Some security software may block the installation of XKey. In this case, add XKey to the exception list in your security settings.
A: Yes, XKey offers a 30-day free trial (Trial License) with full access to all features.
A: Your license is linked to your account. When you sign in, your license information is automatically synced.
A: If you're installing XKey on a new computer, first sign out of the old one. After reinstalling on the new device, sign back in using the account you purchased the license with.
A: We accept credit card payments, among others. Please check the purchase page for more details.
A: Yes, a receipt will be automatically issued after your purchase. Go to Account → Open Portal to access your invoice history and download receipts.
A: To cancel your subscription, go to Account → Open Portal and select 'Cancel Plan'.
A: We’re sorry, but we don’t offer refunds. You can cancel your subscription anytime through the account page.
A:Yes, we offer multiple licenses for businesses. For volume licenses or custom solutions, please contact us via the inquiry form.
A: XKey licenses are tied to your account. Currently, only one device can be used at a time per account. If you want to switch devices, sign out from the current one and sign in on the new device. We are planning to release XKey Pro soon, which will allow multiple devices per account.
A: Most features work offline, but some require an internet connection. Installation requires internet access.
A: Yes, XKey supports working with multiple presentations simultaneously.
A: XKey is currently available in English and Japanese.
A: To uninstall XKey, go to Control Panel → Add or Remove Programs, find XKey, and click Uninstall.
A: If the app crashes, first ensure that you’re using the latest version. If the problem continues, please contact support and include the error log.
A: Currently, XKey only works with the Windows version of PowerPoint.
A: You can contact support through the inquiry form, available 24/7. We usually reply within one business day.
A: XKey regularly receives updates with new features and bug fixes. You will be notified within the app and via email.
A: If you’d like to suggest a feature, please reach out to us via the inquiry form with the details.